JCPenney in Lake Charles, LA Closed now

Reviews about JCPenney

• ★ ★ ☆ ☆ ☆

  January 23, 2020, by V Mckinstry
  Customer service is lacklustre. They don't go out of there way to accommodate the customer. I had an online purchase to pick up. I didn't have my cellphone to pull up the email. But I did have my JCPennys credit card and my drivers license. After a series of questions about the email the store clerk asked for my name. Amazing how quickly she was able to find my order. After her interrogation of me all she needed was my name....I attempted to give her that from the start. By the way she never checked my identification.